Customer Service Rep: Up to 25,500 PHP + 30k Incentive

Concentrix Philippines; Quezon City; On-site; PHP 285,000 - 619,000; Full time

Benefits offered by this job

Health insurance

Wellness programmes

Ongoing training and development

Performance-based incentives

Mentors and supervisors

Career progression pathways

Work-life balance initiatives

Employee discount programmes

Modern working facilities in Quezon Ci

Job summary

Concentrix Philippines in Quezon City, Metro Manila, is hiring a Customer Service Representative for a full-time role. You will handle inbound/outbound calls, respond to inquiries via phone, email, chat, and other channels, and provide accurate product information to resolve customer concerns.

We offer a competitive base salary up to 25,500 PHP plus a 30,000 PHP incentive, health insurance, wellness programs, ongoing training, and clear career progression.

Qualifications

• High school diploma, vocational certificate, or equivalent qualification.
• Strong verbal and written communication skills with fluency in English.
• Excellent listening and comprehension abilities to understand customer needs.
• Customer-centric mindset with a genuine desire to help and support others.
• Patience, empathy, and professionalism when handling difficult or frustrated customers.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer literacy and proficiency with standard office software.
• Problem-solving skills and ability to think critically under pressure.
• Reliability and punctuality with a strong attendance record.
• Flexibility to work shifts, including evenings, weekends, and holidays as required.
• Previous call centre or customer service experience is preferred but not essential.
• Experience with customer relationship management (CRM) systems is advantageous.

Responsibilities

• Handle inbound and outbound customer service calls with professionalism and efficiency.
• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Provide accurate information about products and services to resolve customer concerns.
• Document and process customer interactions using company systems and databases.
• Maintain detailed records of customer conversations and transactions.
• Follow company policies, procedures, and quality standards consistently.
• Identify customer needs and escalates complex issues to appropriate departments.
• Contribute to achieving individual and team performance targets and KPIs.
• Collaborate with team members to share best practices and support collective success.
• Participate in ongoing training and development programmes to enhance skills and product knowledge.

Skills

Verbal and written communication

English fluency

Customer-centric mindset

Patience and empathy

Multitasking in fast-paced env

Basic computer literacy

Problem solving

Reliability and punctuality

Shift flexibility

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Concentrix Philippines in Quezon City, Metro Manila, is hiring a Customer Service Representative for a full-time role. You will handle inbound/outbound calls, respond to inquiries via phone, email, chat, and other channels, and provide accurate product information to resolve customer concerns.

We offer a competitive base salary up to 25,500 PHP plus a 30,000 PHP incentive, health insurance, wellness programs, ongoing training, and clear career progression.