Blended Agents (Email, Chat & IB/OB Voice) | On-site

EastWest BPO - MCI; Pampanga; On-site; PHP 201,000 - 268,000; Full time

Job summary

EastWest BPO - MCI is seeking customer support agents to handle inbound order entry and status inquiries from customers in the Philippines. You will assist customers via Email/Chat while managing multiple conversations, following scripts, and identifying needs to offer appropriate solutions.

Build lasting relationships, document conversations clearly in the call center system, and strive to meet or exceed personal and team targets through proactive service and occasional upselling when

Qualifications

• Handle inbound order entry and order status calls.
• Assist customers with queries via Emails/Chats and deal with multiple customers at the same time.
• Identify customers needs, clarify information, research issues and provide solutions/alternatives.

Responsibilities

• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.

Skills

Inbound calls

Order entry

Customer service

Upselling

Communication scripts

Relationship building

Record keeping

Job description

Handle inbound order entry and order status calls made by new and existing customers.

To assist customers with queries via Emails/Chats and deal with multiple customers at the same time.

Follow communication scripts when handling different topics.

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Meet personal/team qualitative and quantitative targets.