Multi-Channel Customer Support & Order Upsell Specialist
EastWest BPO - MCI
14 days+
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Job description
Handle inbound order entry and order status calls made by new and existing customers.
To assist customers with queries via Emails/Chats and deal with multiple customers at the same time.
Follow communication scripts when handling different topics.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
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