Customer Success Specialist - Digital Learning & Billing

Pearson Management Services Philippines Inc.; Mandaluyong; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Day 1 Medical Coverage

Retirement Savings Program

Wellbeing & Volunteer Benefits

Career Growth Opportunities

Annual Merit Reviews

Job summary

Pearson Management Services Philippines Inc. is seeking a Customer Service Specialist to deliver compassionate support across Digital Access, Online Learning Platforms, and Billing. You will handle inquiries via phone, email, and chat, guiding customers through solutions with accuracy and care.

Fresh graduates are welcome, and you'll join a hybrid team in Mandaluyong, with onboarding and ongoing training. The role emphasizes empathy, problem solving, and clear communication as you navigate

Qualifications

• Fresh graduates are welcome to apply.
• Experience in customer service or helpdesk is a plus.
• Ability to resolve customer concerns with confidence.
• Clear, professional written and verbal communication.
• Able to work well in a team and manage priorities.

Responsibilities

• Provide customer support via phone, email, and chat with a customer-first approach.
• Resolve inquiries related to digital products, platform functionality, orders, and billing.
• Collaborate with internal teams to address escalated issues.
• Maintain accurate records of interactions and resolutions.
• Identify opportunities to improve customer experiences and workflows.
• Demonstrate empathy, accountability, and responsiveness in engagements.
• Stay informed of product updates to provide accurate guidance.

Skills

Fresh graduates encouraged

Customer service

Technical support

Problem-solving

Communication skills

Team collaboration

MS Office (Word/Outlook/Excel)

Attention to detail

Self-motivation

Adaptability

Tools

Microsoft Office

Job description

Pearson Management Services Philippines Inc. is seeking a Customer Service Specialist to deliver compassionate support across Digital Access, Online Learning Platforms, and Billing. You will handle inquiries via phone, email, and chat, guiding customers through solutions with accuracy and care.

Fresh graduates are welcome, and you'll join a hybrid team in Mandaluyong, with onboarding and ongoing training. The role emphasizes empathy, problem solving, and clear communication as you navigate