Billing Specialist I

Realpage; Compostela; On-site; PHP 240,000 - 360,000; Full time

Job summary

RealPage in Cebu, Philippines is seeking a Billing Specialist I to support billing operations within the Commercial Order to Cash team. You will activate orders, submit cancellations and credit requests, update client information and address billing inquiries.

Ideal candidates have at least 1 year billing experience, are highly organized, patient, and proficient with MS Excel and Word. This role emphasizes accuracy, timely task completion, and clear communication with clients and internal teams.

Qualifications

• Minimum of 1 year billing experience; or equivalent combination of education and experience.
• Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines
• Demonstrate patience and overall courteous behavior when working with internal and external customer
• Basic proficiency with MS Excel and MS Word required
• Basic Research and follow-up skills required

Responsibilities

• Works on assignments that are routine in nature, requiring limited judgment.
• Collaborate with internal and external clients and other team members to resolve simple billing inconsistencies and errors.
• Prepare simple reporting tasks
• Conduct process sharing discussions if needed or as required
• Prepare/Update process documents
• Monitor and respond to internal and client facing email boxes and queues on simple billing issues.
• Handle simple billing cases/inquiries
• Update client information as requested
• Submit credit request
• Review credit request
• Audit monthly invoices
• Processing account update request such as but not limited to address, invoice delivery and unit count changes

Skills

Billing experience

Organizational skills

Patience and courtesy

MS Excel

MS Word

Research and follow-up

Tools

MS Excel

MS Word

Job description

The Billing Specialist I is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This includes activating orders, submitting cancellations and credit requests, updating client information and addressing any billing-related inquiries or discrepancies.

Responsibilities

• Works on assignments that are routine in nature, requiring limited judgment.
• Collaborate with internal and external clients and other team members to resolve simple billing inconsistencies and errors.
• Prepare simple reporting tasks
• Conduct process sharing discussions if needed or as required
• Prepare/Update process documents
• Monitor and respond to internal and client facing email boxes and queues on simple billing issues.
• Handle simple billing cases/inquiries
• Update client information as requested
• Submit credit request
• Review credit request
• Audit monthly invoices
• Processing account update request such as but not limited to address, invoice delivery and unit count changes

Qualifications

Required:

• Minimum of 1 year billing experience; or equivalent combination of education and experience
• Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines
• Demonstrate patience and overall courteous behavior when working with internal and external customer
• Basic proficiency with MS Excel and MS Word required
• Basic Research and follow-up skills required