Billing Operations Manager | WFO

Cloudstaff; Philippines; On-site; PHP 1,000,000 - 2,000,000; Full time

Benefits offered by this job

HMO Coverage

ALE Club : Accountants Leading Evolu…

Annual Performance Review with Salary…

Employee Share Units program

Cloudstaff Dream Points

Comprehensive health and life insuranc

Career advancement opportunities

CPD pathway with IPA

WFH perks and office incentives

Job summary

Cloudstaff is seeking a Billing Operations Manager to lead end-to-end billing from usage ingestion to invoicing and revenue reporting. You will own Orb and Stripe configurations, metering, and complex pricing structures in a fast‑growth SaaS environment.

In this hands-on role, you will partner with Engineering, Product, Finance, and Revenue Operations to optimize pipelines, ensure billing accuracy, and support dynamic pricing launches.

Qualifications

• 5+ years of experience in Billing Operations, Revenue Operations, Billing Systems, or Technical Finance Operations.
• Direct hands-on production experience with Orb/Orbis is strongly required.
• Strong hands-on experience with Stripe Billing, including subscriptions, invoices, payment workflows, and integrations.
• Experience with usage-based, metered, or consumption-based billing systems.
• Proven ability to manage complex billing workflows in a high-volume SaaS environment.

Responsibilities

• Own day-to-day administration and optimization of Orb and Stripe.
• Configure and maintain customer billing accounts, subscriptions, pricing plans, billing schedules, and invoicing workflows.
• Manage integration between Orb's usage-based platform and Stripe's payment and invoicing features.
• Own monthly billing close and invoice quality assurance and reconcile data across systems.
• Collaborate with Engineering, Product, Finance, and Revenue Operations to improve pipelines and dashboards.

Skills

SQL skills

Billing operations

Cross-functional collaboration

Attention to detail

End-to-end ownership

Tools

Stripe Billing

Orb/Orbis

Billing APIs

Job description

Job Description

We are looking for a highly technical, detail-oriented Billing Operations Manager with deep, hands-on experience in Orb, Stripe, metering infrastructure, and usage-based / consumption-based billing models.

This individual will own the end-to-end billing lifecycle, from usage event ingestion and metering validation through invoice generation, reconciliation, and revenue reporting.

The ideal candidate has worked in a high-growth SaaS, API-first, AI infrastructure, or cloud consumption business and understands the operational complexity of billing customers based on actual product usage.

This is a hands-on execution role, not simply a traditional accounts receivable or invoicing position. We need someone who understands how billing systems work technically and can partner closely with Engineering, Product, Finance, and Revenue Operations.

Key Responsibilities

1. Orb & Stripe Billing Operations

• Own day-to-day administration and optimization ofOrb and Stripe.
• Configure andmaintain customer billing accounts, subscriptions, pricing plans, billing schedules, and invoicing workflows.
• Manage the integration between Orb's usage-based billing platform and Stripe's payment and invoicing capabilities.
• Troubleshoot billing discrepancies, failed invoices, payment issues, and system integration errors.
• Ensure billing accuracy across customer contracts, product usage, and payment systems.

2. Usage Metering & Consumption-Based Billing

• Own operational processes for usage-based, metered, and consumption-based billing.
• Validateusage event ingestion, aggregation, and rating accuracy.
• Understand and manage complex pricing structures, including:
  • Pay-as-you-go consumption pricing
  • Tiered and volume-based pricing
  • Prepaid credits and consumption drawdowns
  • Committed spend and minimum usage commitments
  • Overage billing
  • Hybrid subscription and consumption models
• Monitor usage-to-invoice reconciliation and investigate missing, delayed, duplicated, or inaccurate usage events.
• Collaborate with Engineering tomaintain reliable metering and billing pipelines.

3. Billing Accuracy & Revenue Reconciliation

• Own monthly billing close and invoice quality assurance.
• Reconcile consumption data between product systems, Orb, Stripe, and financial systems.
• Identify and resolve billing leakage, underbilling, overbilling, and revenue discrepancies.
• Partner with Finance on revenue recognition inputs, deferred revenue, credit balances, and customer commitments.
• Build controls and processes to ensure completeness and accuracy of billable usage.

4. Billing Systems & Automation

• Improve and automate billing workflows to reduce manual intervention.
• Work closely with Engineering and Product on pricing launches, meter definitions, billing APIs, and system integrations.
• Build operational dashboards and reporting for consumption, billed revenue, credits, and unbilled usage.
• Establish monitoring, exception management, and audit processes for the billing infrastructure.
• Support pricing and packaging changes from configuration through production validation.

5. Cross-Functional Partnership

• Partner with Sales and Deal Desk to operationalize complex customer pricing agreements.
• Work with Customer Success to resolve billing questions and disputes.
• Collaborate with Finance and Accounting to ensure billing data supports accurate financial reporting.
• Translate complex commercial agreements into executable billing configurations.

Qualifications and Requirements

Required Qualifications

• 5+ years of experience in Billing Operations, Revenue Operations, Billing Systems, or Technical Finance Operations.
• Direct, hands-on production experience with Orbis strongly required.
• Strong hands-on experience with Stripe Billing, including subscriptions, invoices, payment workflows, and integrations.
• Demonstrated experience operatingusage-based, metered, or consumption-based billing systems.
• Strong understanding ofusage event pipelines, metering logic, rating, pricing configuration, and invoice generation.
• Experience reconciling raw usage data to invoices and resolving discrepancies.
• Strong SQL skills for querying usage data and troubleshooting billing issues.
• Experience collaborating directly with software engineers on APIs, webhooks, and billing integrations.
• Proven ability to manage complex billing workflows in a high-volume SaaS environment.
• Strong analytical skills, attention to detail, and end-to-end ownership.

Perks and Benefits

• HMO Coverage
• ALE Club : Accountants Leading Evolution, be part of a community of accountants within Cloudstaff that serves as a platform to connect with their colleagues
• Annual Performance Review with Salary Increase
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• Exclusive partnership with the IPA to offer a professional CPD pathway
• Exclusive partnerships that offer Cloudstaff accountants additional training sessions
• Flexible leave credits which may be used for vacation, emergency, and sick leaves
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals, and Beer Fridays!
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Top notch workplace with first class VIP lounge and game rooms
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection