Utility Billing Analyst | WFH
Cloudstaff Philippines Inc.
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Benefits offered by this job
Job summary
Cloudstaff Philippines Inc. is seeking a detail-oriented Utility Billing Analyst to manage billing, payment, and recovery for a portfolio from a remote offshore location.
You will work with Conservice/Yardi YES and property management systems to ensure accurate utility expenses flow to financial statements. The role requires 3+ years in utility billing or related fields, strong Excel skills, and experience with RUBS, submetering, and cost recovery.
Qualifications
- 3+ years in utility billing, accounts payable, property accounting or similar role.
- Experience with third-party utility management platforms (Conservice/YES) preferred.
- Working knowledge of RUBS, submetering, and vacant cost recovery.
- Familiarity with LIHTC and HUD utility allowance requirements preferred.
- Property management and accounting software (EliseAI, Yardi, NetSuite) required.
- Advanced Excel and MS Office proficiency (Teams, Outlook).
- Bachelor's or associate degree in Accounting, Finance, Business or related field, or equivalent experience.
Responsibilities
- Manage utility billing, payment, and recovery processes across properties.
- Coordinate with utility vendor onboarding, account setup, and payment runs.
- Monitor invoices for missing, duplicate, or late payments and follow up with providers.
- Track and analyze late fees and disconnections; document findings and resolve.
- Maintain property-level utility account lists including common areas, vacant units, and meters.
- Support development utility setup and transition to property operations.
- Assist with RUBS, submetering, and vacant cost recovery billing.
- Provide reports and documentation for budget and financial statements.
Skills
Education
Tools
Job description
The Utility Billing Analyst supports the utility billing, payment, and recovery process across the portfolio, from utility setup during development through stabilized operations. Working remotely from an offshore location, this role processes and monitors utility activity in our third party utility management platform (Conservice), helps ensure utility bills are paid accurately and on time, supports resident billing and vacant cost recovery, and helps make sure utility expense flows correctly to property financial statements. The ideal candidate is detail oriented, comfortable working across time zones, and partners closely with the Corporate Controller, Property Management, Development, and Residential Accounting.
- Serve as a day to day point of contact with the utility management vendor for property onboarding, account setup, provider address redirects, and issue resolution, escalating to the Corporate Controller as needed.
- Prepare and review utility invoice payment runs in the vendor approval workflow, and confirm approved payments are executed.
- Monitor for missing, duplicate, or late invoices and follow up with vendors and utility providers.
- Track and research late fees and disconnection notices, document findings, and elevate for resolution.
- Monitor the shared utility inbox and scanned mail, and route items for resolution.
- Maintain a complete, current utility account list by property, including common area, vacant, and house meters.
- Support utility account setup during the development phase.
- Maintain the utility tracking workbook by property for the Development team.
- Process development utility invoices for payment and prepare reimbursement invoices to Conifer/LeChase on behalf of the Development team.
- Work with providers to correct utility account names and tax IDs as needed.
- Track receipt of the Certificate of Occupancy and support the conversion of utilities from development to property operations, including transfer of accounts to residents where applicable.
- Support resident utility billing (RUBS, submetering, or other approved methods) where permitted by lease, regulatory agreements, and program rules.
- Support vacant cost recovery, including maintaining unit data accuracy, tracking lease and utility addenda, and reviewing move in and move out billing.
- Research resident utility charge questions and disputes and provide information to Property Management.
- Follow established procedures for LIHTC, HUD, and other affordable housing program requirements related to utility allowances and resident billing.
- Review utility expense and recovery income postings for accuracy and timeliness in the general ledger and property financial statements.
- Reconcile vendor payment files to the general ledger and research exceptions.
- Provide utility detail to Residential Accounting to help explain actual to budget variances.
- Compile utility cost and consumption history to support the annual budget process.
- Respond to requests from Property Management, Asset Management, and Development for invoices, landlord agreements, and reports.
- Track and provide proof of payment for utility reimbursements from agencies.
- Prepare cost and consumption reports for finance agencies, lenders, and investors as requested.
- Follow and help maintain documented utility billing procedures, controls, and approval workflows.
- Track key metrics such as on time payment, late fees, recovery rate, and open exceptions, and prepare regular reporting for the Corporate Controller.
- Identify and recommend opportunities to automate and improve utility processes.
- Additional duties as assigned.
3 or more years of experience in utility billing, accounts payable, property accounting, or a similar role, preferably supporting U.S. multifamily or affordable housing clients.
Experience with a third party utility management platform (such as Conservice or Yardi YES) strongly preferred.
Working knowledge of RUBS, submetering, and vacant cost recovery.
Familiarity with LIHTC and HUD utility allowance requirements preferred.
Property management and accounting software experience required (EliseAI, Yardi, NetSuite, or similar).
Advanced Excel skills and proficiency in the Microsoft Office suite, including Teams and Outlook.
Ability to keep accurate, timely records and reconcile large data sets.
Bachelor's or associate degree in Accounting, Finance, Business, or a related field preferred, or equivalent experience.
- HMO Coverage
- ALE Club: Accountants Leading Evolution, be part of a community of accountants within Cloudstaff that serves as a platform to connect with their colleagues
- Annual Performance Review with Salary Increase
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Endless opportunities for career advancement
- Exclusive partnership with the IPA to offer a professional CPD pathway
- Exclusive partnerships that offer Cloudstaff accountants additional training sessions
- Flexible leave credits which may be used for vacation, emergency, and sick leaves
- In-house psychiatrist available to support employees' well-being
- International career growth and connections
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals, and Beer Fridays!
- Membership with PICPA
- Mental Wellness Employee Assistance program through Lifeworks
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Top notch workplace with first class VIP lounge and game rooms
- Unlimited cash incentives for hired referrals
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
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