Billing Operations Lead: Fee Invoicing & Client Ops

JP Morgan Chase; Manila; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

JPMorgan Chase in the Philippines is seeking a Client Ops Associate II (Manager) to own billing setup, manage workflow cases, and close inquiries within SLA across CIB product lines. You will interact with client services, Relationship Management, and clients to ensure accurate and timely bills.

The role emphasizes leadership, process optimization, and cross-functional collaboration to sustain revenue integrity and timely invoicing. Shift supports EMEA/APAC hours.

Qualifications

• 7+ years in Operations, Financial/Banking/BPO industry, or Project Management.
• Proficient in Microsoft Office suite: Excel, PowerPoint and Word.
• Strong problem solving and solutions management competencies; analytical and stakeholder management skills.
• Adaptable to a fast-paced environment with strong organizational skills.
• Ability to lead and direct projects and meetings; influence and negotiate.
• Strong leadership and team management with ability to inspire high performance.
• Strategic thinker with forward-looking mindset.
• Excellent communication with senior management across a global environment.
• Ability to build partnerships across functional lines of business.

Responsibilities

• Manage Billing Setup processes to provide invoices within SLA.
• Build and maintain rapport with external contacts integral to billing process.
• Improve and maintain communication with internal and external contacts.
• Research inquiries and address difficult issues escalated by onboarding analysts.
• Manage administrative functions of the team (attendance, overtime, performance).
• Monitor Setup metrics (productivity, cycle time, error rates, client satisfaction).
• Reduce past due unbilled invoices due to new or repriced business.
• Maintain focus on issues that impact revenue.
• Lead and motivate team; coach and develop individuals.
• Handle escalated items with appropriate focus.
• Review SOPs and lead process improvements with Risk Management.

Skills

Operations experience

MS Office proficiency

Analytical problem-solving

Stakeholder management

Leadership / team management

Project management

Education

Bachelor in Accounting, Finance, Management, or Business

Tools

Alteryx

Tableau

UiPath

SQL

MS Access

Job description

JPMorgan Chase in the Philippines is seeking a Client Ops Associate II (Manager) to own billing setup, manage workflow cases, and close inquiries within SLA across CIB product lines. You will interact with client services, Relationship Management, and clients to ensure accurate and timely bills.

The role emphasizes leadership, process optimization, and cross-functional collaboration to sustain revenue integrity and timely invoicing. Shift supports EMEA/APAC hours.