Client Ops Associate I - Billing Operations

JPMorganChase; Taguig; Presencial; PHP 279.000 - 502.000; Jornada completa

Descripción de la vacante

JPMorganChase Philippines is seeking a Client Billing Operations Quality Verification Associate to review setup cases end-to-end, ensure SLA adherence, and apply strong risk and control discipline. You will escalate issues early and partner with stakeholders to drive timely resolution.

You will contribute to continuous improvement efforts that reduce manual work and improve service quality, while documenting outcomes and maintaining accurate records.

Formación

• Knowledge of investor services products (e.g., custody, fund administration, fund accounting) relevant to billing setup.
• Basic accounting knowledge to support accurate review of billing setups.
• Ability to manage time effectively and meet critical deadlines.
• Strong written and verbal communication with internal/external stakeholders.
• Ability to analyze issues, identify root causes, and propose practical resolutions.
• Risk and control awareness; prioritize work by impact and urgency.
• Collaborate effectively to achieve shared team goals.

Responsabilidades

• Review assigned client billing setup cases end-to-end and complete reviews within SLAs.
• Identify issues, risks, or control gaps and escalate promptly for oversight.
• Partner with risk and control stakeholders to support effective risk mitigation and controls.
• Document review outcomes clearly and maintain accurate case records.
• Contribute to process improvements that reduce manual effort and improve client experience.
• Support routine performance and quality metrics reporting for the team.
• Maintain and improve SOPs reflecting new policies and risk management activities.
• Represent the team in forums, discussions, and working sessions as needed.

Conocimientos

Investor services knowledge

Basic accounting

Time management

Written and verbal communication

Root cause analysis

Risk and control awareness

Team collaboration

Descripción del empleo

Job Description:

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Billing Operations Quality Verification Associate in Client Billing Operations, you review assigned setup cases end-to-end and complete them within defined service level agreements. You apply strong risk and control discipline, escallate issues early, and partner with stakeholders to drive timely resolution. You also contribute to continuous improvement efforts that reduce manual work and improve service quality.

Job Responsibilities

• Review assigned client billing setup cases thoroughly and complete reviews within defined service level agreements
• Identify issues, risks, or control gaps and escalated promptly to ensure appropriate oversight and stakeholder engagement
• Partner with risk and control stakeholders to support effective risk mitigation and adherence to required controls
• Document review outcomes clearly and maintain accurate case records
• Contribute to process improvement initiatives that reduce manual effort and improve client experience
• Support routine performance and quality metrics reporting for the team
• Maintain and improve standard operating procedures to reflect new policies and ongoing risk management activities
• Represent the team in forums, discussions, and working sessions as needed

Required qualifications, skills and capabilities

• Knowledge of investor services products (for example: custody, fund administration, and fund accounting) relevant to billing setup and operational support
• Basic accounting knowledge to support accurate review and validation of billing-related setups
• Demonstrated ability to manage time effectively and deliver work against critical deadlines
• Demonstrated ability to communicate clearly in writing and verbally with internal and external stakeholders
• Demonstrated ability to analyze issues, identify root causes, and propose practical resolutions
• Risk and control awareness, including ability to prioritize work based on impact and urgency
• Demonstrated ability to collaborate effectively to achieve shared team goals

Preferred qualifications, skills and capabilities

• Experience contributing to continuous improvement initiatives (for example: simplifying steps, reducing rework, or improving quality checks)
• Experience supporting operational performance reporting and quality metrics tracking
• Experience maintaining procedure documentation and ensuring changes are reflected accurately and clearly
• Demonstrated ability to coach or support peers through knowledge sharing and best practices

Shift: 2pm-11pm PHT

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.