Client Billing Ops & Quality Verification Associate

JPMorganChase; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

JPMorganChase Philippines is seeking a Client Billing Operations Quality Verification Associate to review setup cases end-to-end, ensure SLA adherence, and apply strong risk and control discipline. You will escalate issues early and partner with stakeholders to drive timely resolution.

You will contribute to continuous improvement efforts that reduce manual work and improve service quality, while documenting outcomes and maintaining accurate records.

Qualifications

• Knowledge of investor services products (e.g., custody, fund administration, fund accounting) relevant to billing setup.
• Basic accounting knowledge to support accurate review of billing setups.
• Ability to manage time effectively and meet critical deadlines.
• Strong written and verbal communication with internal/external stakeholders.
• Ability to analyze issues, identify root causes, and propose practical resolutions.
• Risk and control awareness; prioritize work by impact and urgency.
• Collaborate effectively to achieve shared team goals.

Responsibilities

• Review assigned client billing setup cases end-to-end and complete reviews within SLAs.
• Identify issues, risks, or control gaps and escalate promptly for oversight.
• Partner with risk and control stakeholders to support effective risk mitigation and controls.
• Document review outcomes clearly and maintain accurate case records.
• Contribute to process improvements that reduce manual effort and improve client experience.
• Support routine performance and quality metrics reporting for the team.
• Maintain and improve SOPs reflecting new policies and risk management activities.
• Represent the team in forums, discussions, and working sessions as needed.

Skills

Investor services knowledge

Basic accounting

Time management

Written and verbal communication

Root cause analysis

Risk and control awareness

Team collaboration

Job description

JPMorganChase Philippines is seeking a Client Billing Operations Quality Verification Associate to review setup cases end-to-end, ensure SLA adherence, and apply strong risk and control discipline. You will escalate issues early and partner with stakeholders to drive timely resolution.

You will contribute to continuous improvement efforts that reduce manual work and improve service quality, while documenting outcomes and maintaining accurate records.