Billing Operations Lead — Client Revenue & Invoices

JPMorganChase; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

JPMorganChase is seeking a Client Ops Associate II (Manager) in Billing Operations to own timely fee billing setup, workflow case management, and efficient resolution of inquiries within SLA. The role spans multiple CIB product lines including Custody, Fund Accounting, and Collateral, driving accurate and timely client invoices.

Responsibilities include managing Billing Setup, building external relationships, monitoring metrics, and leading process improvements.

Qualifications

• 7+ years of Operations, Financial/Banking/BPO industry, or Project Management experience.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Strong problem solving and solutions management competencies; analytical skills and stakeholder management.

Responsibilities

• Manage Billing Setup processes to provide invoices within SLA.
• Build and maintain rapport with internal and external contacts in the billing process.
• Improve and maintain team communication with internal and external contacts.

Skills

Problem solving

Stakeholder management

Leadership

Communication with senior management

Analytical thinking

Education

Bachelor degree in Accounting/Finance/Management/Business

Tools

Alteryx

Tableau

UiPath

SQL

MS Access

Job description

JPMorganChase is seeking a Client Ops Associate II (Manager) in Billing Operations to own timely fee billing setup, workflow case management, and efficient resolution of inquiries within SLA. The role spans multiple CIB product lines including Custody, Fund Accounting, and Collateral, driving accurate and timely client invoices.

Responsibilities include managing Billing Setup, building external relationships, monitoring metrics, and leading process improvements.