Billing & Data Associate – Utility Services

Accenture PLC; Quezon City; On-site; PHP 201,000 - 257,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Utility Bill Associate to support billing operations. You will process sales falls out/exceptions from sales forms to ensure accurate and timely customer billing across markets.

The role operates on a return-to-office setup with a morning shift, and weekends are off per project schedule. Located at Quezon Cyberpark Tower 3, the team emphasizes accuracy, templates compliance, and timely communication.

Qualifications

• At least 6 months of relevant experience.

Responsibilities

• Execute transactions with minimal direction, enter data, and retrieve information from group specific system.
• Conduct data verification by auditing own data entry for accuracy and making required corrections.
• Respond to requests for information by searching, summarising results, and compiling in requested format; escalate as appropriate.
• Produce standard correspondence by following templates; ensure client formatting and quality; proof and edit for grammar.
• May coordinate a small team in high-volume processing and train junior team members on procedures.
• Identify root causes for items rejected or pending; propose corrective actions and raise tickets as needed.
• Contact third party vendors or customers by email or outbound call when accounts cannot be processed.
• Follow established policies, procedures, and methods.
• Participate in process improvement initiatives or special projects.
• Meet established goals and objectives.

Skills

Standard Non-Voice Profile

Job description

Accenture PLC in Quezon City is seeking a Utility Bill Associate to support billing operations. You will process sales falls out/exceptions from sales forms to ensure accurate and timely customer billing across markets.

The role operates on a return-to-office setup with a morning shift, and weekends are off per project schedule. Located at Quezon Cyberpark Tower 3, the team emphasizes accuracy, templates compliance, and timely communication.