DE033365-Utility Bill Associate

Accenture; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Accenture in Quezon City is seeking a Utility Bill Associate to handle back-office transactions and ensure accurate customer billing. You will verify data, respond to inquiries, and follow templates to produce professional communications.

Ideal candidates have at least 6 months of relevant experience and can work in a morning shift at the Quezon Cyberpark location. Return-to-office setup applies.

Qualifications

• Standard Non-Voice role experience or exposure.
• Willingness to work in a BPO back-office setting.

Responsibilities

• Execute transactions with minimal direction and enter data accurately.
• Audit own data entry for accuracy and correct as needed.
• Respond to information requests by researching and summarising results.
• Produce standard correspondence using templates and ensure proper grammar and formatting.
• May coordinate a small team and train junior members on procedures.
• Identify root causes of rejections and escalate or request fixes.
• Contact third-party vendors or customers if accounts cannot be processed.
• Follow established policies, procedures and methods.
• Participate in process improvements or special projects as assigned.
• Meet established goals and objectives.

Skills

Standard Non-Voice

6 months exp

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

Position Title

Utility Bill Associate

Work Setup

Return to Office

Overall Purpose

Process sales falls outs/exceptions coming from sales forms initiated by customers and various third parties such as Aggregators, Brokers and Comparators to assist with accurate and timely transfer of the customer in the market and ensure timely and accurate customer billing.

Responsibilities

• Execute transactions with minimal direction, enter data, and retrieve information from group specific system (all new hires might require some direction initially)
• Conduct data verification by auditing own data entry for accuracy and making required corrections
• Respond to various requests for information by searching, summarizing research results, and compiling in requested format. Escalate to supervisor as appropriate.
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation
• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies. May serve as technical and functional resource or super users to other team members
• Identify root cause trends for items which are rejected or pending and suggest corrective actions. Raise/Escalate help desk tickets or work requests as required for items where accounts cannot be raised due to system exceptions, and notify vendor of expected delay
• Contact third party vendor or customer via email or outbound call if account cannot be processed as required.
• Follow established policies, procedures, and methods
• Participate in process improvement initiatives or special projects as assigned
• Meet established goals and objectives

Project Details

Shift Schedule: Morning Shift

Rest Day: Weekends Off

Location: Quezon Cyberpark Tower 3

Skills and Qualifications

• Standard Non-Voice Profile
• At least 6 months of relevant experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.