DE033365-Utility Bill Associate

Accenture in the Philippines; Quezon City; On-site; PHP 260,000 - 360,000; Full time

Job summary

Accenture in the Philippines is hiring for a Utility Bill Associate to support the billing process in Quezon City. The role requires handling sales-related data, reconciling information, and ensuring timely customer billing with guidance as needed.

The position is a Return to Office setup in Quezon Cyberpark Tower 3, with morning shifts and a focus on accuracy, efficiency, and adherence to client templates and quality standards.

Qualifications

• 6 months of relevant experience.
• Standard Non-Voice Profile.
• Proven data entry accuracy and attention to detail.

Responsibilities

• Enter data into systems with minimal direction.
• Verify data accuracy and correct errors.
• Respond to information requests by searching and compiling results.
• Support process improvements and follow established procedures.

Skills

Data entry

Non-voice profile

Attention to detail

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Utility Bill Associate WORK SETUP: Return to Office OVERALL PURPOSE: Process sales falls outs/exceptions coming from sales forms initiated by customers and various third parties such as Aggregators, Brokers and Comparators to assist with accurate and timely transfer of the customer in the market and ensure timely and accurate customer billing. RESPONSIBILITIES:

Responsibilities

• Execute transactions with minimal direction, enter data, and retrieve information from group specific system (all new hires might require some direction initially)
• Conduct data verification by auditing own data entry for accuracy and making required corrections
• Respond to various requests for information by searching, summarizing research results, and compiling in requested format. Escalate to supervisor as appropriate.
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation
• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies. May serve as technical and functional resource or super users to other team members
• Identify root cause trends for items which are rejected or pending and suggest corrective actions. Raise/Escalate help desk tickets or work requests as required for items where accounts cannot be raised due to system exceptions, and notify vendor of expected delay
• Contact third party vendor or customer via email or outbound call if account cannot be processed as required.
• Follow established policies, procedures, and methods
• Participate in process improvement initiatives or special projects as assigned
• Meet established goals and objectives OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

Skill and Qualifications

• Standard Non-Voice Profile
• At least 6 months of relevant experience

Requirements: