DE033365-Utility Bill Associate

Accenture PLC; Quezon City; On-site; PHP 201,000 - 257,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Utility Bill Associate to support billing operations. You will process sales falls out/exceptions from sales forms to ensure accurate and timely customer billing across markets.

The role operates on a return-to-office setup with a morning shift, and weekends are off per project schedule. Located at Quezon Cyberpark Tower 3, the team emphasizes accuracy, templates compliance, and timely communication.

Qualifications

• At least 6 months of relevant experience.

Responsibilities

• Execute transactions with minimal direction, enter data, and retrieve information from group specific system.
• Conduct data verification by auditing own data entry for accuracy and making required corrections.
• Respond to requests for information by searching, summarising results, and compiling in requested format; escalate as appropriate.
• Produce standard correspondence by following templates; ensure client formatting and quality; proof and edit for grammar.
• May coordinate a small team in high-volume processing and train junior team members on procedures.
• Identify root causes for items rejected or pending; propose corrective actions and raise tickets as needed.
• Contact third party vendors or customers by email or outbound call when accounts cannot be processed.
• Follow established policies, procedures, and methods.
• Participate in process improvement initiatives or special projects.
• Meet established goals and objectives.

Skills

Standard Non-Voice Profile

Job description

Eligibility

Only those applicants who already have the right to live and work in this country are eligible to apply for this role.

Position title

Utility Bill Associate

Work setup

Return to Office

Overall purpose

Process sales falls out/exceptions coming from sales forms initiated by customers and various third parties such as Aggregators, Brokers and Comparators to assist with accurate and timely transfer of the customer in the market and ensure timely and accurate customer billing.

Responsibilities

• Execute transactions with minimal direction, enter data, and retrieve information from group specific system (all new hires might require some direction initially)
• Conduct data verification by auditing own data entry for accuracy and making required corrections
• Respond to various requests for information by searching, summarizing research results, and compiling in requested format. Escalate to supervisor as appropriate.
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.
• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies. May serve as technical and functional resource or super users to other team members.
• Identify root cause trends for items which are rejected or pending and suggest corrective actions. Raise/Escalate help desk tickets or work requests as required for items where accounts cannot be raised due to system exceptions, and notify vendor of expected delay.
• Contact third party vendor or customer via email or outbound call if account cannot be processed as required.
• Follow established policies, procedures, and methods.
• Participate in process improvement initiatives or special projects as assigned.
• Meet established goals and objectives.

Others

Project Shift Schedule: Morning Shift

Project Rest Day: Weekends Off

Project/Team Location: Quezon Cyberpark Tower 3

Skill and Qualifications

• Standard Non-Voice Profile
• At least 6 months of relevant experience

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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