Billing & Customer Support Specialist

Accenture in the Philippines; Muntinlupa; On-site; PHP 268,000 - 379,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service Associate in Muntinlupa (Return to Office). The role handles inbound calls to process billing requests, upgrades, and account information inquiries, with basic troubleshooting to resolve issues and deliver an excellent customer experience.

Rotation shifts and team location: Muntinlupa Axis One. Applicants must already have the right to live and work in the Philippines, with at least 6 months of relevant experience in a voice-based

Qualifications

• Standard Voice Profile requirement.
• At least 6 months of relevant experience.

Responsibilities

• Process billing requests.
• Facilitate upgrades and account information inquiries.
• Provide basic troubleshooting.
• Ensure excellent customer experience.
• Handle inbound calls.

Skills

Standard Voice Profile

6 months experience

Job description

Accenture in the Philippines is hiring a Customer Service Associate in Muntinlupa (Return to Office). The role handles inbound calls to process billing requests, upgrades, and account information inquiries, with basic troubleshooting to resolve issues and deliver an excellent customer experience.

Rotation shifts and team location: Muntinlupa Axis One. Applicants must already have the right to live and work in the Philippines, with at least 6 months of relevant experience in a voice-based