DE033454-Customer Service Associate

Accenture in the Philippines; Muntinlupa; On-site; PHP 268,000 - 379,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service Associate in Muntinlupa (Return to Office). The role handles inbound calls to process billing requests, upgrades, and account information inquiries, with basic troubleshooting to resolve issues and deliver an excellent customer experience.

Rotation shifts and team location: Muntinlupa Axis One. Applicants must already have the right to live and work in the Philippines, with at least 6 months of relevant experience in a voice-based

Qualifications

• Standard Voice Profile requirement.
• At least 6 months of relevant experience.

Responsibilities

• Process billing requests.
• Facilitate upgrades and account information inquiries.
• Provide basic troubleshooting.
• Ensure excellent customer experience.
• Handle inbound calls.

Skills

Standard Voice Profile

6 months experience

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office OVERALL PURPOSE: Process billing requests, upgrades, account information inquiry, basic troubleshooting, and other pertinent account-specific tasks for customers through inbound calls. RESPONSIBILITIES:
  • Process billing request
  • Provide solutions to account information inquiry.
  • Conduct basic troubleshooting.
  • Process other pertinent account-specific tasks
• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office OVERALL PURPOSE: Process billing requests, upgrades, account information inquiry, basic troubleshooting, and other pertinent account-specific tasks for customers through inbound calls. RESPONSIBILITIES:
  • Process billing request
  • Facilitate upgrades.
  • Provide solutions to account information inquiry.
  • Conduct basic troubleshooting.
  • Process other pertinent account-specific tasks
  • Provide excellent customer experience.
• OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Muntinlupa Axis One
• SKILL AND QUALIFICATIONS:
  • Standard Voice Profile
  • At least 6 months of relevant experience