Billing Assistant

The Philippine Daily Inquirer, Inc.; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

The Philippine Daily Inquirer, Inc. is seeking a Billing Assistant to manage invoicing for print and digital products, ensuring accuracy and timely issuance.

You will collaborate with sales, editorial, and digital teams, maintain detailed billing records, and support monthly close, audits, and process improvements across finance operations.

Strong organizational skills and confidential handling of customer data are essential in this role.

Responsibilities

• Prepare and send accurate invoices for print and digital products.
• Ensure timely issuance of invoices; monitor billing cycles.
• Collaborate with sales, editorial, and digital teams on billing data.
• Assist with processing adjustments, credits, and refunds.
• Maintain detailed records of billing transactions in the system.
• Schedule delivery of billing statements to clients.
• Ensure accuracy of transactions in the billing system.
• Act as a point of contact for client billing inquiries.
• Work with internal teams to resolve billing discrepancies.
• Follow up with clients on outstanding payments; coordinate with collections.
• Provide clear billing information to internal stakeholders and customers.
• Reconcile customer accounts and generate financial reports.
• Support monthly, quarterly, and annual closing processes.
• Maintain confidentiality and up-to-date customer data in the billing system.
• Perform general administrative tasks related to billing (docs, filing).
• Ensure compliance with internal policies and regulations.
• Identify opportunities to streamline billing processes.
• Report delays or noncompliance with policies when identified.
• Assist in documenting and refining billing procedures.
• Support audits with requested financial documentation.

Job description

Billing Assistant

Billing and Invoicing

• a. Prepare and send accurate invoices for both print and digital products and services.
• b. Ensure timely issuance of invoices and monitor billing cycles and delivering of billing statements.
• c. Collaborate with sales, editorial, and digital teams to ensure proper billing data and rates.
• d. Assist with processing adjustments, credits, and refunds as needed.
• e. Maintain detailed records of billing transactions in the financial system.
• f. Schedule delivery of billing statements to clients.
• g. Ensure accuracy of transactions in the invoice monitoring or the accounting system.

Customer Support and Communication

• a. Act as a point of contact for client billing inquiries, providing timely and professional responses.
• b. Work with internal teams to resolve billing discrepancies or customer concerns.
• c. Follow up with clients regarding outstanding payments and coordinate with collections when necessary.
• d. Provide clear and accurate billing information to both internal stakeholders and external customers.

Financial and Administrative Support

• a. Assist in reconciling customer accounts and generating financial reports as needed.
• b. Support monthly, quarterly, and annual closing processes.
• c. Maintain confidentiality and up-to-date customer information and contract details in the billing system.
• d. Perform general administrative tasks related to billing, such as document management and filing.

Compliance and Process Improvement

• a. Compliance with internal financial policies, financial regulations and industry regulatory standards.
• b. Identify opportunities to streamline billing processes and improve operational efficiency.
• c. Reports delays in sales-related attachments or noncompliance with policies, when identified.
• d. Assist in the documentation and refinement of billing procedures.
• e. Support audits and provide requested financial documentation when required.