Billing Assistant

CDN Digital; Cebu City; On-site; PHP 260,000 - 420,000; Full time

Job summary

CDN Digital is seeking a Billing Assistant to manage invoicing for print and digital offerings, support billing cycles, and coordinate with sales and editorial for accurate data. The role also includes handling adjustments, maintaining clear records, and communicating with clients on billing inquiries.

The position emphasizes cross-team collaboration, adherence to billing procedures, and timely financial reporting to ensure smooth monthly closings and audits.

Qualifications

• Experience handling invoices and billing cycles.
• Strong attention to detail and accuracy in records.
• Ability to coordinate with sales, editorial, and digital teams.

Responsibilities

• Prepare and send accurate invoices for products and services.
• Ensure timely issuance and monitor billing cycles.
• Collaborate with sales and editorial for correct data.
• Assist with adjustments, credits, and refunds as needed.
• Maintain billing records in the financial system.
• Serve as main contact for client billing inquiries.
• Resolve billing discrepancies with internal teams.
• Support monthly, quarterly, and annual closings.
• Reconcile customer accounts and generate reports.
• Ensure compliance with internal policies and standards.
• Assist in documenting and refining billing procedures.

Skills

Billing & Invoicing

Customer Support

Financial Records

Internal Communication

Process Improvement

Tools

Accounting Software

Job description

Billing Assistant

Billing and Invoicing

• a. Prepare and send accurate invoices for both print and digital products and services.
• b. Ensure timely issuance of invoices and monitor billing cycles and delivering of billing statements.
• c. Collaborate with sales, editorial, and digital teams to ensure proper billing data and rates.
• d. Assist with processing adjustments, credits, and refunds as needed.
• e. Maintain detailed records of billing transactions in the financial system.
• f. Schedule delivery of billing statements to clients.
• g. Ensure accuracy of transactions in the invoice monitoring or the accounting system.

Customer Support and Communication

• a. Act as a point of contact for client billing inquiries, providing timely and professional responses.
• b. Work with internal teams to resolve billing discrepancies or customer concerns.
• c. Follow up with clients regarding outstanding payments and coordinate with collections when necessary.
• d. Provide clear and accurate billing information to both internal stakeholders and external customers.

Financial and Administrative Support

• a. Assist in reconciling customer accounts and generating financial reports as needed.
• b. Support monthly, quarterly, and annual closing processes.
• c. Maintain confidentiality and up-to-date customer information and contract details in the billing system.
• d. Perform general administrative tasks related to billing, such as document management and filing.

Compliance and Process Improvement

• a. Compliance with internal financial policies, financial regulations and industry regulatory standards.
• b. Identify opportunities to streamline billing processes and improve operational efficiency.
• c. Reports delays in sales-related attachments or noncompliance with policies, when identified.
• d. Assist in the documentation and refinement of billing procedures.
• e. Support audits and provide requested financial documentation when required.