Billing and Collection Associate

1-Pentagon Credit and Lending Corp; Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

A financial services company in Metro Manila is seeking a Billing Specialist to manage invoicing, resolve customer inquiries, and ensure compliance with financial regulations. The ideal candidate will prepare accurate invoices, address billing discrepancies, and collaborate with internal departments. Strong organizational skills and attention to detail are essential for success in this role, which offers opportunities for career growth in a dynamic environment.

Responsibilities

• Prepare and issue accurate invoices to customers.
• Maintain and organize billing files and records.
• Address and resolve customer billing inquiries.
• Process payments and update records accordingly.
• Maintain and organize billing files and records.
• Regularly reporting about billing and collection activities, including aging reports, collection status, and cash flow projections of accounts.
• Communicate with customers regarding billing inquiries and payment issues.
• Contact customers via phone, email, or mail to remind them of overdue accounts.
• Monitor and follow up on overdue accounts.
• Monitor accounts to ensure payments are received on time.
• Perform regular account reconciliations to ensure all payments are accurately recorded.
• Assist in resolving discrepancies related to invoices and payments.
• Generate and issue receipts to customers.
• Recovering accounts receivable to ensure all payments are accounted for and resolving any discrepancies or issues of borrowers.
• Providing excellent customer service to clients regarding billing inquiries, payment options, and account status updates.
• Ensuring compliance with company policies, lending regulations, and legal requirements related to billing and collections on accounts handled.
• Communicate with Senior Billing or Collection Head on day-to-day issue.
• Collaborate with Sales, Credit, and Accounting department to resolve customer account issues.

Job description

Responsibilities

• Prepare and issue accurate invoices to customers.
• Maintain accurate and up-to-date customer accounts and billing records.
• Address and resolve customer billing inquiries or discrepancies in a timely manner.
• Process payments and update records accordingly.
• Maintain and organize billing files and records.
• Regularly reporting about billing and collection activities, including aging reports, collection status, and cash flow projections of accounts.
• Communicate with customers regarding billing inquiries and payment issues.
• Contact customers via phone, email, or mail to remind them of overdue accounts.
• Monitor and follow up on overdue accounts.
• Monitor accounts to ensure payments are received on time.
• Perform regular account reconciliations to ensure all payments are accurately recorded.
• Assist in resolving discrepancies related to invoices and payments.
• Generate and issue receipts to customers.
• Recovering accounts receivable to ensure all payments are accounted for and resolving any discrepancies or issues of borrowers.
• Providing excellent customer service to clients regarding billing inquiries, payment options, and account status updates.
• Ensuring compliance with company policies, lending regulations, and legal requirements related to billing and collections on accounts handled.
• Communicate with Senior Billing or Collection Head on day-to-day issue.
• Collaborate with Sales, Credit, and Accounting department to resolve customer account issues.