Billing and Collections Associate

SupportFinity™; Metro Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

SupportFinity™ is seeking an experienced collections specialist to manage full-cycle collection activities from inbound and outbound contact to reduce delinquency in accounts. This role focuses on resolving billing queries and ensuring timely payments from customers.

Based in Metro Manila, the position involves coordinating with internal teams, maintaining accurate account records, and producing regular productivity reports for management. Strong communication and persistence are key.

Responsibilities

• Manage Collections: Conduct collection calls and correspondence to recover past-due funds and reduce assigned portfolio delinquency.
• Customer Resolution: Resolve customer issues and answer billing queries to facilitate timely payments.
• Coordination & Reporting: Communicate effectively with internal departments on account status, maintain detailed account records, and submit regular productivity reports to management.
• Goal Achievement: Consistently meet defined departmental goals and activity metrics.
• Team Support: Provide cross-functional support to other department queues as needed.

Job description

Responsible for the full-cycle collection of outstanding past-due accounts. This involves direct inbound and outbound customer contact to resolve issues, address queries, and reduce overall delinquency.

Core Responsibilities

• Manage Collections: Conduct collection calls and correspondence to recover past-due funds and reduce assigned portfolio delinquency.
• Customer Resolution: Resolve customer issues and answer billing queries to facilitate timely payments.
• Coordination & Reporting: Communicate effectively with internal departments on account status, maintain detailed account records, and submit regular productivity reports to management.
• Goal Achievement: Consistently meet defined departmental goals and activity metrics.
• Team Support: Provide cross-functional support to other department queues as needed.