BILLING AND COLLECTION ASSOCIATE

1-Pentagon Credit and Lending Corp; Leyte; On-site; PHP 279,000 - 390,600; Full time

Job summary

A lending company in Leyte, Philippines, is seeking a Billing Associate responsible for managing billing and collections. The role requires preparing invoices, processing payments, resolving billing inquiries, and ensuring compliance with regulations. The ideal candidate will excel in customer service and have strong organizational skills to maintain accurate records and follow-up on overdue payments, contributing to improved cash flow and account management.

Responsibilities

• Prepare and issue accurate invoices to customers.
• Maintain accurate and up-to-date customer accounts and billing records.
• Address and resolve customer billing inquiries or discrepancies in a timely manner.
• Process payments and update records accordingly.
• Maintain and organize billing files and records.

Job description

Job Overview

Responsible for ensuring accurate and timely billing of customer accounts and managing the collection of outstanding payments. This role involves generating invoices, processing payments, maintaining accurate records, and coordinating with customers to resolve billing issues. The associate will also handle follow‑ups for overdue payments, ensuring that accounts are up-to-date and helping to reduce outstanding balances.

Responsibilities

• Prepare and issue accurate invoices to customers.
• Maintain accurate and up-to-date customer accounts and billing records.
• Address and resolve customer billing inquiries or discrepancies in a timely manner.
• Process payments and update records accordingly.
• Maintain and organize billing files and records.
• Regularly report on billing and collection activities, including aging reports, collection status, and cash flow projections of accounts.
• Communicate with customers regarding billing inquiries and payment issues.
• Contact customers via phone, email, or mail to remind them of overdue accounts.
• Monitor and follow up on overdue accounts.
• Monitor accounts to ensure payments are received on time.
• Perform regular account reconciliations to ensure all payments are accurately recorded.
• Assist in resolving discrepancies related to invoices and payments.
• Generate and issue receipts to customers.
• Recover accounts receivable to ensure all payments are accounted for and resolve any discrepancies or issues of borrowers.
• Provide excellent customer service to clients regarding billing inquiries, payment options, and account status updates.
• Ensure compliance with company policies, lending regulations, and legal requirements related to billing and collections on accounts handled.
• Communicate with Senior Billing or Collection Head on day‑to‑day issues.
• Collaborate with Sales, Credit, and Accounting department to resolve customer account issues.