Bilingual Tech Support Specialist

MCI; San Fernando; Hybrid; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO Coverage with dependent

Dental Coverage

Meal during training

Career growth and learning

Employee shuttle services

Company retreats

Job summary

MCI is hiring a Technical Support Representative to assist customers with troubleshooting and resolving technical issues. The role supports multiple channels and requires fast problem-solving, solid product knowledge, and clear communication with customers.

Ideal candidates are fluent in English and Spanish, 18+, with a HS diploma and basic computer skills. The position includes on-site and remote options, with a focus on delivering excellent customer service and technical guidance.

Qualifications

• Must be fluent in English and Spanish.
• High school diploma or GED required.
• Must be 18 years or older.
• Basic understanding of computer systems and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.
• Document all technical issues and resolutions in the system.
• Escalate unresolved issues to higher-level support teams.
• Stay updated on product knowledge and technical procedures.
• Maintain high customer satisfaction through effective communication.

Skills

Fluent English

Fluent Spanish

Troubleshooting

Customer service

Education

High school diploma or GED

Job description

MCI is hiring a Technical Support Representative to assist customers with troubleshooting and resolving technical issues. The role supports multiple channels and requires fast problem-solving, solid product knowledge, and clear communication with customers.

Ideal candidates are fluent in English and Spanish, 18+, with a HS diploma and basic computer skills. The position includes on-site and remote options, with a focus on delivering excellent customer service and technical guidance.