Bilingual Tech Support Specialist - Contact Center

MCI; San Fernando; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO Coverage

Career growth

Training opportunities

Job summary

MCI is a fast-growing tech-enabled BPO with a robust global footprint, delivering CX, BPO, and XaaS solutions. We seek a tech-savvy Technical Support Representative to provide first-level support, troubleshoot issues, assist with product setup, and guide customers across platforms in a dynamic contact centre.

Ideal candidates have 1–2 years in technical support, solid knowledge of operating systems and browsers, and strong communication skills in English and Spanish.

Qualifications

• 1-2 years of technical support or IT helpdesk experience in a contact centre.
• Strong knowledge of operating systems, browsers, and common software.
• Fluent in English and Spanish.
• Diploma or degree in IT, Computer Science would be a plus.

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions and product configurations.
• Escalate unresolved issues to higher-level support or engineering teams.
• Document all interactions and solutions in the ticketing system.
• Maintain up-to-date knowledge of products, services, and system updates.
• Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Skills

Technical support

IT helpdesk

Customer service

English

Spanish

Education

High school Diploma/GED

Tools

Ticketing system

Job description

MCI is a fast-growing tech-enabled BPO with a robust global footprint, delivering CX, BPO, and XaaS solutions. We seek a tech-savvy Technical Support Representative to provide first-level support, troubleshoot issues, assist with product setup, and guide customers across platforms in a dynamic contact centre.

Ideal candidates have 1–2 years in technical support, solid knowledge of operating systems and browsers, and strong communication skills in English and Spanish.