Bilingual Spanish Support Specialist

Wipro Ltd.; Compostela; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Disabilities welcome

Job summary

Wipro is seeking an Associate - Spanish Bilingual in Cebu City, Philippines. The role provides technical support to processes and resolves client issues directly or via escalation to meet SLAs.

The candidate must be fluent in English and Spanish, with strong communication skills and the ability to manage multiple tasks in a fast-paced environment. On-site position with disability-inclusive hiring.

Qualifications

• Fluent in English and Spanish language required.
• Excellent telephone and email communication skills.
• Must be detail oriented and able to handle multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality.
• Strong interpersonal, written and oral communication skills.
• Ability to work in a team and in a multi-tasked environment.
• Flexible schedule adaptability.

Responsibilities

• Communicate with customers via phone and email with accurate, prompt responses.
• Handle difficult or sensitive issues politely and tactfully.
• Contribute to daily/weekly/monthly reports on customer activity.
• Understand company products, systems, and customers.
• Route inquiries within SLA and escalate when needed.
• Document and track all queries and resolutions.
• Maintain knowledge bases to aid in problem resolution.
• Identify product details to assist customer interactions.
• Update self-help documents to speed resolution.

Skills

Fluent English

Spanish language

Telephone communication

Email communication

Attention to detail

Confidentiality

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

Wipro is seeking an Associate - Spanish Bilingual in Cebu City, Philippines. The role provides technical support to processes and resolves client issues directly or via escalation to meet SLAs.

The candidate must be fluent in English and Spanish, with strong communication skills and the ability to manage multiple tasks in a fast-paced environment. On-site position with disability-inclusive hiring.