Bilingual Spanish-English Customer Support Specialist

Gratitude Jobs Ahead HR Inc; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc. is seeking a skilled customer service professional fluent in English and Spanish to provide top-tier support. You will handle product inquiries, process orders, and resolve issues while maintaining accurate records of interactions.

The role requires strong communication, empathy, and the ability to manage multiple inquiries in a fast-paced environment. Collaboration with cross-functional teams and staying current on product knowledge are essential.

Qualifications

• Bachelor’s degree or higher in a relevant field preferred.
• Good command of English and Spanish with excellent communication skills.
• Ability to handle multiple inquiries in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and assist with product inquiries, order processing, and problem resolution.
• Maintain accurate records of customer interactions in the database.
• Collaborate with cross-functional teams to improve customer experience.
• Stay updated on product knowledge and company policies to answer questions effectively.

Skills

Bilingual English/Spanish

Customer service excellence

Strong communication

Education

Bachelor's degree

Job description

Gratitude Jobs Ahead HR Inc. is seeking a skilled customer service professional fluent in English and Spanish to provide top-tier support. You will handle product inquiries, process orders, and resolve issues while maintaining accurate records of interactions.

The role requires strong communication, empathy, and the ability to manage multiple inquiries in a fast-paced environment. Collaboration with cross-functional teams and staying current on product knowledge are essential.