Bilingual Customer Experience Associate (Spanish/English)

Recruitify_HR; Quezon; On-site; PHP 280,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a customer service representative to deliver exceptional support in English and Spanish. You will resolve inquiries, document interactions, and strive to meet SLA targets in a fast-paced environment.

Experience handling bilingual inquiries and guiding customers through products while recording interactions in the CRM is expected. Ideal candidates have 1–3 years in customer service, strong communication skills, and a customer-oriented mindset.

Qualifications

• Bachelor’s degree or equivalent.
• 1–3 years in customer service.
• Proficiency in Spanish and English.
• Ability to handle multiple tasks in a fast-paced environment.
• Customer-oriented mindset, patience and empathy.

Responsibilities

• Provide exceptional customer service in English and Spanish.
• Resolve customer inquiries and complaints promptly and effectively.
• Document customer interactions and update records accurately.
• Collaborate with team members to meet service level agreements.
• Participate in training sessions to improve product knowledge and service skills.

Skills

Spanish language

English language

Strong communication

Education

Bachelor’s degree or equivalent experience

Job description

Recruitify_HR is seeking a customer service representative to deliver exceptional support in English and Spanish. You will resolve inquiries, document interactions, and strive to meet SLA targets in a fast-paced environment.

Experience handling bilingual inquiries and guiding customers through products while recording interactions in the CRM is expected. Ideal candidates have 1–3 years in customer service, strong communication skills, and a customer-oriented mindset.