Bilingual Customer Service Specialist (Spanish/English)

Gratitude Jobs Ahead Hr Inc; Quezon City; On-site; PHP 480,000 - 640,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc is seeking a highly capable bilingual customer service professional in the Philippines to serve Spanish-speaking clients. The role requires fluency in Spanish and English, a strong focus on customer satisfaction, and the ability to manage multiple inquiries efficiently in a fast-paced setting.

Candidates should have 5–8 years of experience in customer service or related fields, plus a Bachelor’s degree.

Qualifications

• Bachelor’s degree in a relevant field.
• 5–8 years of experience in customer service or a related field.
• Proficiency in both Spanish and English; strong communication skills.
• Ability to handle multiple tasks and provide effective solutions.
• Working in a fast-paced environment with high volume inquiries.

Responsibilities

• Provide excellent customer service to Spanish-speaking clients.
• Assist customers with inquiries, complaints, and product information in both English and Spanish.
• Collaborate with team members to improve service efficiency and customer satisfaction.
• Maintain detailed records of customer interactions and transaction details.
• Participate in training and development programs to enhance language and service skills.

Skills

Spanish

English

Communication

Education

Bachelor’s degree in a relevant field

Job description

Gratitude Jobs Ahead Hr Inc is seeking a highly capable bilingual customer service professional in the Philippines to serve Spanish-speaking clients. The role requires fluency in Spanish and English, a strong focus on customer satisfaction, and the ability to manage multiple inquiries efficiently in a fast-paced setting.

Candidates should have 5–8 years of experience in customer service or related fields, plus a Bachelor’s degree.