Bilingual Spanish/English Customer Care Specialist

Recruitify_HR; Quezon; On-site; PHP 391,000 - 502,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional to support Spanish-speaking clients across phone, email, and chat channels. The ideal candidate will resolve issues efficiently while documenting interactions and collaborating with the team to refine service processes.

Requirements include a high school diploma and 5–10 years in the field, with fluency in Spanish and English and excellent communication, problem-solving, empathy, and patience.

Qualifications

• Fluent in Spanish and English with strong communication skills.
• 5–10 years of experience in customer service or related field.
• Ability to multitask and handle multiple inquiries simultaneously.
• Adaptable to a fast-paced work environment.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Assist customers with inquiries regarding products and services via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve customer service processes.

Skills

Bilingual Spanish-English

Communication skills

Empathy & patience

Problem-solving abilities

Education

High School Diploma or equivalent

Job description

Recruitify_HR is seeking an experienced customer service professional to support Spanish-speaking clients across phone, email, and chat channels. The ideal candidate will resolve issues efficiently while documenting interactions and collaborating with the team to refine service processes.

Requirements include a high school diploma and 5–10 years in the field, with fluency in Spanish and English and excellent communication, problem-solving, empathy, and patience.