Bilingual Spanish/English Customer Support Pro

Recruitify_HR; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking a seasoned customer service professional to support Spanish-speaking clients. You will handle inquiries via phone, email, and chat, and work to resolve issues promptly while maintaining accurate records.

Collaborating with team members to improve processes, you will navigate a fast-paced environment, leveraging strong communication, bilingual fluency, and empathy to ensure exceptional service delivery.

Qualifications

• High School Diploma or equivalent required.
• 5–10 years of experience in customer service.
• Fluent in Spanish and English.
• Excellent communication, problem-solving skills, empathy.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding products and services via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve customer service processes.

Skills

Fluent in Spanish

Fluent in English

Excellent communication

Education

High School Diploma or equivalent

Job description

Recruitify_HR is seeking a seasoned customer service professional to support Spanish-speaking clients. You will handle inquiries via phone, email, and chat, and work to resolve issues promptly while maintaining accurate records.

Collaborating with team members to improve processes, you will navigate a fast-paced environment, leveraging strong communication, bilingual fluency, and empathy to ensure exceptional service delivery.