Spanish-English Customer Experience Specialist

Gratitude Jobs Ahead Hr Inc; Metro Manila; Sur place; PHP 446 000 - 781 000; Plein temps

Résumé du poste

Gratitude Jobs Ahead Hr Inc is seeking an experienced customer service professional to support Spanish-speaking clients through phone, email, and chat. The ideal candidate has 3–5 years of experience, a Bachelor’s degree, and fluent Spanish and English, with strong communication and interpersonal skills.

You will resolve inquiries, collaborate with the team to solve issues, maintain records, and help develop FAQs and training materials.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 3–5 years of customer service experience.
• Fluent in Spanish and English; strong communication skills.
• Ability to handle difficult customer situations with empathy.
• Detail-oriented, patient, and adaptable to fast-paced environments.
• Willing to work weekends and holidays as required.

Responsabilités

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Collaborate with team members to develop solutions for customer issues.
• Maintain accurate records of customer interactions and feedback.
• Assist in the development of FAQs and training materials for new representatives.

Connaissances

Fluent in Spanish

Bilingual Spanish/English

Communication skills

Customer service experience

Formation

Bachelor's degree in a relevant field

Description du poste

Gratitude Jobs Ahead Hr Inc is seeking an experienced customer service professional to support Spanish-speaking clients through phone, email, and chat. The ideal candidate has 3–5 years of experience, a Bachelor’s degree, and fluent Spanish and English, with strong communication and interpersonal skills.

You will resolve inquiries, collaborate with the team to solve issues, maintain records, and help develop FAQs and training materials.