On-site Spanish Bilingual Customer Experience Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment firm in Muntinlupa is seeking a Customer Service Representative to provide exceptional service to Spanish-speaking clients. The ideal candidate will have at least 5 years of experience, fluent communication in both Spanish and English, and strong problem-solving skills. Responsibilities include managing inquiries through various channels and documenting customer interactions. Attractive perks include an equity incentive plan, annual trips, and free meals.

Qualifications

• 5-7 years of experience in a customer service role.
• Ability to work in a fast-paced environment.
• Handle high call volumes and occasional overtime.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Document interactions and maintain accurate customer records.

Skills

Fluent in Spanish

Excellent communication skills

Strong problem-solving abilities

Customer-focused mindset

Education

Bachelor’s degree in a relevant field

Job description

On-site - Muntinlupa 5-10 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service processes.
• Document interactions and maintain accurate customer records.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 5-7 years of experience in a customer service role.
• Skills and Competencies: Fluent in Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle high call volumes.
• Working Conditions: May require occasional overtime based on business needs.

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