Bilingual Spanish CX Agent — Call Center

MCI; San Fernando; Presencial; PHP 223.000 - 357.000; Jornada completa

Descripción de la vacante

MCI is a fast-growing tech-enabled BPO providing CX and IT services. We are seeking a bilingual Spanish call center representative to handle inbound/outbound calls, resolve queries, and assist customers in English and Spanish.

This on-site role includes training and opportunities for advancement into supervisory and QA positions. The position is full-time with schedules varying by client program and on-site requirements in San Fernando, PH.

Formación

• Fluent in both English and Spanish with excellent verbal and written communication skills.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.
• Reliable wired internet for work-from-home programs where applicable.
• Strong organizational, communication, and time-management skills.

Responsabilidades

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify their needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account inquiries.
• Document customer interactions and escalate when necessary.
• Meet quality, productivity, attendance, and schedule adherence expectations.

Conocimientos

Bilingual EN/ES

Data entry

Microsoft Office

Troubleshooting

Customer service

Educación

High school diploma

Herramientas

MS Office

Windows apps

Descripción del empleo

MCI is a fast-growing tech-enabled BPO providing CX and IT services. We are seeking a bilingual Spanish call center representative to handle inbound/outbound calls, resolve queries, and assist customers in English and Spanish.

This on-site role includes training and opportunities for advancement into supervisory and QA positions. The position is full-time with schedules varying by client program and on-site requirements in San Fernando, PH.