Bilingual Service Desk Analyst (Dutch & French) – Onsite

Gratitude Philippines; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

Gratitude Philippines is seeking a Multilingual Service Desk Analyst fluent in Dutch and French to join our onsite team in One World Square, McKinley Hill, Taguig. The role emphasizes timely problem resolution, strong communication, and customer satisfaction across calls, emails, and ticketing systems.

Candidates should have at least 2 years of technical support experience and be prepared to work 100% onsite. Visa options are noted in the job details and the schedule is shifting.

Qualifications

• Dutch and French language proficiency required.
• Minimum 2 years of technical support or service desk experience.
• Willing to work 100% onsite in Taguig City.
• Strong communication skills and ability to troubleshoot technical issues.

Responsibilities

• Resolve user issues via phone, email, or ticketing system with professional, timely responses.
• Provide accurate troubleshooting and guidance to end users.
• Maintain updating knowledge of tools, policies, and procedures.
• Collaborate with management and teammates to ensure customer satisfaction.
• Adhere to escalation processes and shift schedules.

Skills

Dutch language

French language

Customer service

Technical troubleshooting

Service Desk experience

Job description

Gratitude Philippines is seeking a Multilingual Service Desk Analyst fluent in Dutch and French to join our onsite team in One World Square, McKinley Hill, Taguig. The role emphasizes timely problem resolution, strong communication, and customer satisfaction across calls, emails, and ticketing systems.

Candidates should have at least 2 years of technical support experience and be prepared to work 100% onsite. Visa options are noted in the job details and the schedule is shifting.