Dutch & French Service Desk Analyst (Onsite)

Gratitude Philippines; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

Gratitude Philippines is seeking a Trilingual Service Desk Analyst to join our onsite team in Taguig. The role requires fluency in Dutch and French and focuses on delivering fast, accurate IT support with strong customer service.

You will handle inquiries via phone, email, and the ticketing system, working 100 percent onsite with a shift-based schedule. Minimum 2 years in technical support and solid communication skills are essential for success.

Qualifications

• Dutch and French language proficiency required.
• At least 2 years of technical support experience.
• Onsite work only.
• Not a job hopper.
• Not a present or former employee of CGI.

Responsibilities

• Resolve issues with excellent customer service, problem-solving and technical skills.
• Provide timely responses via phone, email, and case-tracking system.
• Ensure fast, accurate turnaround of work and quality results.
• Stay updated on products, policy, procedures and operational issues.
• Collaborate with local management, colleagues and clients at all levels to resolve requests.

Skills

Dutch language

French language

Strong communication

Technical troubleshooting

Service Desk experience

2 years technical support

Job description

Gratitude Philippines is seeking a Trilingual Service Desk Analyst to join our onsite team in Taguig. The role requires fluency in Dutch and French and focuses on delivering fast, accurate IT support with strong customer service.

You will handle inquiries via phone, email, and the ticketing system, working 100 percent onsite with a shift-based schedule. Minimum 2 years in technical support and solid communication skills are essential for success.