Bilingual Service Desk Agent - Cebu, Onsite, Shifts

weSource Management Consultancy Firm; Cebu City; On-site; PHP 469,000 - 781,000; Full time

Job summary

A leading consultancy firm seeks two Bilingual Service Desk Agents to join their team in Cebu City. This onsite role, offering a competitive salary of up to 70k, requires candidates proficient in both English and at least N2 level. Responsibilities include providing first-line support, managing user incidents, and ensuring service delivery meets expectations. Ideal applicants will have good communication skills, relevant experience, and a proactive mindset for personal development.

Qualifications

• At least N2 proficiency or open for native speakers.
• BPO experience is a plus.
• Amenable to onsite reporting.

Responsibilities

• Provide single point of contact for users and manage incidents.
• Document actions taken in resolving customer inquiries.
• Monitor performance through statistical reporting.

Skills

Good English Communication skills

Customer service orientation

Problem-solving

Education

High School Graduate with relevant experience

Job description

A leading consultancy firm seeks two Bilingual Service Desk Agents to join their team in Cebu City. This onsite role, offering a competitive salary of up to 70k, requires candidates proficient in both English and at least N2 level. Responsibilities include providing first-line support, managing user incidents, and ensuring service delivery meets expectations. Ideal applicants will have good communication skills, relevant experience, and a proactive mindset for personal development.