Bilingual IT Service Desk Agent - Polish/English

Gratitude Philippines; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Cebu City is seeking a Customer Support Specialist fluent in Polish and English. The role involves providing technical assistance via phone, email, and chat, while documenting requests and collaborating with IT to resolve complex issues. Ideal candidates will hold a Bachelor’s degree and have 1-3 years of relevant experience. A detail-oriented, patient approach is essential to ensure high levels of customer satisfaction, with onsite work in a shift schedule.

Qualifications

• 1-3 years in a customer service or IT support role.
• Able to work independently and as part of a team.
• Empathetic, patient, and detail-oriented.

Responsibilities

• Provide exceptional customer support in Polish and English.
• Assist customers with technical issues and inquiries.
• Document and track user requests in a ticketing system.
• Collaborate with the IT team for complex issues.
• Maintain a knowledge base of common issues and solutions.

Skills

Proficiency in Polish

Proficiency in English

Strong communication skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service company in Cebu City is seeking a Customer Support Specialist fluent in Polish and English. The role involves providing technical assistance via phone, email, and chat, while documenting requests and collaborating with IT to resolve complex issues. Ideal candidates will hold a Bachelor’s degree and have 1-3 years of relevant experience. A detail-oriented, patient approach is essential to ensure high levels of customer satisfaction, with onsite work in a shift schedule.