Remote Customer Support Specialist - CRM & Billing

Pavago; Philippines; Remote; PHP 2,622,000 - 3,870,000; Full time

Job summary

Pavago is hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience across channels.

You will manage cases in Salesforce, coordinate with service, installation, and receivables teams, and ensure timely, clear communication with customers.

This remote role follows US business hours and offers ownership, problem solving, and opportunities to improve processes in a fast-paced environment.

Qualifications

• 2+ years in customer support or service roles.
• Experience in customer success is a plus.
• Experience with CRM tools, ideally Salesforce.
• Excellent written and verbal English communication.

Responsibilities

• Own and manage customer cases end-to-end.
• Coordinate across teams to resolve issues.
• Provide billing-related support and updates.
• Keep CRM records clean and up to date.
• Respond to inquiries within 24 hours.

Skills

Customer support

Customer success

Service roles

CRM tools

Tools

Salesforce

Job description

Pavago is hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience across channels.

You will manage cases in Salesforce, coordinate with service, installation, and receivables teams, and ensure timely, clear communication with customers.

This remote role follows US business hours and offers ownership, problem solving, and opportunities to improve processes in a fast-paced environment.