Bilingual Quality Analyst — CSAT & Call Calibration Lead

Gratitude Philippines; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A customer service company in the Philippines is seeking a Quality Assurance Specialist who is fluent in Japanese or Bengali. The role involves monitoring interactions, providing feedback, and conducting training to ensure quality standards are met. Candidates should have at least 2 years of relevant experience, strong communication skills, and be a Senior High School graduate. The company values BPO experience and offers a supportive work environment.

Qualifications

• At least 2 years of work experience using Japanese or Bengali.
• BPO and customer service experience preferred.
• Language certifications preferred.
• Experience living in the Philippines is an advantage.

Responsibilities

• Monitor interactions and ensure quality standards.
• Coordinate training sessions for staff.
• Publish quality trends and feedback reports.
• Conduct quality monitoring and coaching.
• Produce quality reports and dashboards.
• Drive process improvement and compliance.

Skills

Fluent in Japanese

Fluent in Bengali

Excellent communication skills

Listening skills

Analytical skills

Education

Senior High School graduate

Tools

MS-Office

Job description

A customer service company in the Philippines is seeking a Quality Assurance Specialist who is fluent in Japanese or Bengali. The role involves monitoring interactions, providing feedback, and conducting training to ensure quality standards are met. Candidates should have at least 2 years of relevant experience, strong communication skills, and be a Senior High School graduate. The company values BPO experience and offers a supportive work environment.