Quality Assurance Specialist - CX & Calibration

Intelegencia; Rizal; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading company in customer service solutions is seeking a Quality Assurance Specialist in Nueva Ecija, Rizal. In this role, you will ensure excellent customer experience by monitoring and improving interactions across various channels. You are required to have at least 1-2 years of experience as a quality analyst and a high school diploma. This position offers opportunities for professional growth and development.

Qualifications

• 1-2 years experience as a quality analyst.

Responsibilities

• Collaborate in designing quality control monitoring formats.
• Use data management systems to track performance.
• Participate in customer improvement programs.
• Perform monitoring and provide trend data.
• Identify and work on performance issues.
• Coordinate calibration sessions.
• Provide coaching to team leaders.
• Generate performance reports.
• Prepare quality reports.
• Perform additional duties as assigned.

Skills

Quality Control Design

Data Management

Monitoring

Feedback and Coaching

Performance Reporting

Education

High school graduate

Job description

A leading company in customer service solutions is seeking a Quality Assurance Specialist in Nueva Ecija, Rizal. In this role, you will ensure excellent customer experience by monitoring and improving interactions across various channels. You are required to have at least 1-2 years of experience as a quality analyst and a high school diploma. This position offers opportunities for professional growth and development.