Player Experience & Community Support Specialist

Qroad Philippine Inc.; Pasig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A gaming company in Pasig City is looking for a Community Manager to enhance player experience by providing support across various platforms. Responsibilities include responding to player inquiries, managing social media presence, and collecting community feedback. Candidates should have average English communication skills and experience in community management, with a passion for gaming including MMORPGs and RPGs.

Qualifications

• Strong written English communication skills.
• Experience with MMORPG, RPG, Action, Puzzle games.
• Knowledge of NFT games and cryptocurrency is a plus.

Responsibilities

• Communicate effectively with players to understand their needs.
• Answer customer support tickets, emails, and chats.
• Maintain and moderate social media accounts.

Skills

Average communication skills in English

Experience in customer/game/player support

Attention to detail

Ability to manage online community

Ability to handle difficult customers

Job description

A gaming company in Pasig City is looking for a Community Manager to enhance player experience by providing support across various platforms. Responsibilities include responding to player inquiries, managing social media presence, and collecting community feedback. Candidates should have average English communication skills and experience in community management, with a passion for gaming including MMORPGs and RPGs.