Mandarin Bilingual Gaming Support Specialist

Keywords Studios; Pasig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is seeking a Mandarin Bilingual Player Engagement Agent in Pasig, Philippines. The role involves providing crucial support to our clients and the gaming community by responding to player inquiries and gathering feedback. Ideal candidates will have proficiency in Mandarin and strong communication skills, along with a passion for gaming.

Our team values adaptability and proactivity in supporting players, contributing to a dynamic and rewarding work environment with opportunities for growth.

Qualifications

• Mastery in C1-C2 level Mandarin language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.

Responsibilities

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly.
• Maintain accurate and detailed reports.

Skills

Customer support excellence

Mandarin language proficiency (C1-C2)

Problem-solving

Time management

Familiarity with CRM tools

Tools

Helpshift

Zendesk

MS Office

Google Suite

Job description

Keywords Studios is seeking a Mandarin Bilingual Player Engagement Agent in Pasig, Philippines. The role involves providing crucial support to our clients and the gaming community by responding to player inquiries and gathering feedback. Ideal candidates will have proficiency in Mandarin and strong communication skills, along with a passion for gaming.

Our team values adaptability and proactivity in supporting players, contributing to a dynamic and rewarding work environment with opportunities for growth.