Bilingual Player Support Specialist - Onsite (Day Shift)

Pole To Win International; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A gaming support company in Makati City is seeking bilingual Player Support Representatives. You will be responsible for assisting players with inquiries, troubleshooting issues, and delivering excellent service. Candidates must be fluent in English and another language such as French, Italian, German, Spanish, or Portuguese. This role requires onsite work during the day shift, and an enthusiasm for gaming is essential.

Qualifications

• Fluent in English and one of the following: French, Italian, German, Spanish, or Portuguese.
• Must be willing to work onsite in Makati City on a day shift schedule.
• Experience in customer service or gaming support is a plus.

Responsibilities

• Respond promptly to player inquiries via email, chat, and callback.
• Diagnose and troubleshoot player issues efficiently.
• Guide users through product features and functionality.
• Maintain service-level agreements and performance KPIs.
• Escalate complex issues to the appropriate teams.

Skills

Problem-solving

Empathy

Concise communication

Adaptability

Time efficiency

Tools

Zendesk

Salesforce

Job description

A gaming support company in Makati City is seeking bilingual Player Support Representatives. You will be responsible for assisting players with inquiries, troubleshooting issues, and delivering excellent service. Candidates must be fluent in English and another language such as French, Italian, German, Spanish, or Portuguese. This role requires onsite work during the day shift, and an enthusiasm for gaming is essential.