Bilingual HR Onboarding Specialist (Spanish)

Our Clients; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Our Clients is seeking a People Services Global Hub Coordinator to support onboarding across English- and Spanish-speaking countries. You will handle onboarding documentation, system setup in SAP SuccessFactors, and provide frontline HR support to managers and new hires.

You will work with ServiceNow and email/phone channels, ensuring policy compliance, timely deliveries, and excellent customer satisfaction as part of a global HR team.

Qualifications

• Strong administration skills.
• Advanced Excel skills.
• Experience with SAP SuccessFactors.
• Understanding of HR policies and procedures.
• Understanding of HR, payroll and superannuation/pension legislation.
• 1-3 years’ experience in customer service.
• Graduate qualifications in HR or Business Studies.
• Excellent written and verbal communication.
• Proficiency in Spanish.

Responsibilities

• Support onboarding activities for English and Spanish-speaking countries within SLA.
• Answer new hire queries from employees, managers, and HR in line with policies.
• Model safety and company values in onboarding interactions.
• Provide engaging onboarding experience for new hires.
• Deliver onboarding support via ServiceNow and centralized phone support.
• Participate in continuous improvement and problem-solving for onboarding.
• Ensure accurate onboarding information and timely documentation.
• Prepare and issue onboarding-related documents (offers, contracts, packs).
• Conduct HR system administration for onboarding in SuccessFactors.
• Coach managers and new hires in onboarding tools and HR systems.
• Provide first-line guidance on onboarding policies via ServiceNow.
• Manage digital storage of onboarding records.
• Support mass onboarding activities during campaigns.
• Participate in onboarding-related projects.
• Administer pre-employment checks for English and Spanish-speaking countries.
• Coordinate onboarding learning requirements and training assignments.

Skills

Administration

Excel Advanced

SAP SuccessFactors

HR policies

Payroll laws

Customer service

Spanish language

Communication skills

Education

HR or Business degree

Tools

SAP SuccessFactors

Job description

Our Clients is seeking a People Services Global Hub Coordinator to support onboarding across English- and Spanish-speaking countries. You will handle onboarding documentation, system setup in SAP SuccessFactors, and provide frontline HR support to managers and new hires.

You will work with ServiceNow and email/phone channels, ensuring policy compliance, timely deliveries, and excellent customer satisfaction as part of a global HR team.