HR Advisor I - Spanish Bilingual

Our Clients; Taguig; Sur place; PHP 360 000 - 480 000; Plein temps

Résumé du poste

Our Clients is seeking a People Services Global Hub Coordinator to support onboarding across English- and Spanish-speaking countries. You will handle onboarding documentation, system setup in SAP SuccessFactors, and provide frontline HR support to managers and new hires.

You will work with ServiceNow and email/phone channels, ensuring policy compliance, timely deliveries, and excellent customer satisfaction as part of a global HR team.

Qualifications

• Strong administration skills.
• Advanced Excel skills.
• Experience with SAP SuccessFactors.
• Understanding of HR policies and procedures.
• Understanding of HR, payroll and superannuation/pension legislation.
• 1-3 years’ experience in customer service.
• Graduate qualifications in HR or Business Studies.
• Excellent written and verbal communication.
• Proficiency in Spanish.

Responsabilités

• Support onboarding activities for English and Spanish-speaking countries within SLA.
• Answer new hire queries from employees, managers, and HR in line with policies.
• Model safety and company values in onboarding interactions.
• Provide engaging onboarding experience for new hires.
• Deliver onboarding support via ServiceNow and centralized phone support.
• Participate in continuous improvement and problem-solving for onboarding.
• Ensure accurate onboarding information and timely documentation.
• Prepare and issue onboarding-related documents (offers, contracts, packs).
• Conduct HR system administration for onboarding in SuccessFactors.
• Coach managers and new hires in onboarding tools and HR systems.
• Provide first-line guidance on onboarding policies via ServiceNow.
• Manage digital storage of onboarding records.
• Support mass onboarding activities during campaigns.
• Participate in onboarding-related projects.
• Administer pre-employment checks for English and Spanish-speaking countries.
• Coordinate onboarding learning requirements and training assignments.

Connaissances

Administration

Excel Advanced

SAP SuccessFactors

HR policies

Payroll laws

Customer service

Spanish language

Communication skills

Formation

HR or Business degree

Outils

SAP SuccessFactors

Description du poste

About the role

People Services Global Hub Coordinators provide first level advice and support on key foundationand transactional activities (employee lifecycle, policies and procedures, HR systems) to the HR team, Line Managers and Employees within company's which enables key customers to enhance workplace relations and productivity in line with Business Strategy. They are custodians and administrators of all HR data.

What you will be doing

• Support onboarding activities for English and Spanish-speaking countries within agreedservice levels (SLA).
• Ensure new hire queries from employees, hiring managers, and HR are answered accurately, in compliance with policies and SLAs
• Role model personal commitment to Safety and company's Charter and Values during all onboarding interactions.
• Provide an engaging and accurate onboarding experience for new hires, measured bycustomer satisfaction surveys and feedback.
• Deliver onboarding support through ServiceNow and centralized phone support,
• Participate in continuous improvement initiatives and problem-solving activities to enhance the onboarding process.
• Ensure accuracy of onboarding information and timely delivery of documentation to newhires, managers, and HR.
• Prepare and issue onboarding-related documentation (e.g., offer letters, employment contracts, induction packs, pre-employment compliance documents).
• Conduct HR system administration tasks related to onboarding, including setting up newhires in SuccessFactors and processing required job/position details.
• Coach and support line managers and new hires in the use of onboarding tools and HRsystems.
• Provide first-line guidance on onboarding policies, procedures, and processes viaServiceNow and HR support line.
• Manage digital storage of new hire documentation and onboarding records.
• Support mass onboarding activities and data uploads during hiring campaigns or large recruitment projects.
• Participate in team and company-wide onboarding-related projects as required.
• Administer pre-employment checks for new starters across (English andSpanish-speaking countries).
• Coordinate onboarding learning requirements, including mandatory training assignments,validation of completions, and reporting.

What you will bring

• Strong administration skills.
• Intermediate-Advance Excel Skills.
• Ability to work with electronic processes and systems with extensive experience working withSAP SuccessFactors.
• An understanding of HR Policies & Procedures.
• An understanding of HR, payroll and superannuation/pension related legislation andstatutory requirements.
• 1 -3 years’ experience in a customer service
• Graduate qualifications in HR or Business Studies, an advantage, but not essential.
• Excellent communication skills – both written and verbal.
• Proficiency in the Spanish language required.