Bilingual EN/UA Customer Support Specialist

JustMarkets; Philippines; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

10 paid sick leave shifts per year

160 paid vacation hours per year

Medical insurance after probation

Compensation for professional education

Compensation for sports subscription/equipment

Job summary

JustMarkets is seeking a dedicated Customer Support Agent to enhance service coverage for English-speaking clients. In this role, you'll resolve queries via chats, emails, and phone calls, ensuring timely assistance. Strong communication skills and professionalism are essential for building client relationships.

Benefits include paid sick leave, vacation hours, medical insurance after probation, and compensation for professional development. Candidates must have a laptop and stable internet connection.

Qualifications

• Must be able to speak and write proficiently in English and Ukrainian.
• Strong interpersonal skills and a high level of professionalism are essential.
• Must own a compatible laptop with stable internet connectivity.

Responsibilities

• Respond to and communicate with clients to understand and service their needs.
• Analyze customer data to provide recommendations and problem resolutions.
• Resolve product or service concerns effectively and follow up to ensure resolution.
• Build rapport with clients and maintain positive long-term relationships.

Skills

Proficiency in English

Interpersonal skills

Problem-solving

Attention to detail

Job description

JustMarkets is seeking a dedicated Customer Support Agent to enhance service coverage for English-speaking clients. In this role, you'll resolve queries via chats, emails, and phone calls, ensuring timely assistance. Strong communication skills and professionalism are essential for building client relationships.

Benefits include paid sick leave, vacation hours, medical insurance after probation, and compensation for professional development. Candidates must have a laptop and stable internet connection.