Remote Bilingual Spanish/English Customer Support

Nowcom Global Services, LLC; Metro Manila; Remote; PHP 240,000 - 420,000; Full time

Job summary

Nowcom Global Services, LLC seeks a Spanish Customer Service Representative to handle inbound/outbound calls and data entry from a home-based setup. The role requires strong Spanish and English communication, careful data logging, and adherence to quality standards.

The position supports an in-house financial account (Car Loan) with graveyard schedule and ASAP start. A laptop/PC and reliable internet are mandatory, with reimbursement potential for telecommute expenses.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1 year of related customer service experience.
• Spanish and English communication skills required.
• Technical support experience preferred.

Responsibilities

• Obtain client information by answering and placing calls and verifying data.
• Update software systems with data gathered from calls.
• Interact professionally on phone and in writing.
• Maintain high levels of customer service and proper call logs.
• Identify and elevate priority issues and adhere to guidelines.

Skills

Spanish language proficiency

English language proficiency

Telephone/Call center experience

Education

Bachelor's degree or higher (Business Studies/Administration/Management, Marketing, Arts/Design/Creative Multimedia, Linguistics, Mass Communications)

Vocational Diploma/Short Course Certificate

Job description

Nowcom Global Services, LLC seeks a Spanish Customer Service Representative to handle inbound/outbound calls and data entry from a home-based setup. The role requires strong Spanish and English communication, careful data logging, and adherence to quality standards.

The position supports an in-house financial account (Car Loan) with graveyard schedule and ASAP start. A laptop/PC and reliable internet are mandatory, with reimbursement potential for telecommute expenses.