Bilingual Remote Video Game Support Specialist

Keywords Studios; Mexico; On-site; PHP 6,297,000 - 8,396,000; Full time

Benefits offered by this job

Salary: $10,500 gross (before taxes)

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 mth

Saving funds

Grocery tickets ($1,200)

Job summary

Keywords Studios Mexico is seeking customer service representatives for written support, handling chats, emails, and tickets without calls. You will help players with account issues and details while delivering friendly, accurate assistance.

Responsibilities include communicating in English and Spanish, multi-tasking across multiple messages, and maintaining high-quality service in a fully remote, full-time role based in the Americas.

Qualifications

• Strong written and verbal communication in English and Spanish.
• Ability to multi-task and adapt in a fast-evolving environment.
• Excellent customer service and active listening skills.
• Full-time availability; remote work.

Responsibilities

• Communicate with players and solve problems via chats, emails and tickets.
• Provide excellent customer service and resolve account-related questions.
• Help maintain high-quality support through accurate and timely responses.

Skills

Written communication

Verbal communication

Multi-tasking

Adaptability

Customer service

Active listening

Education

High School Diploma (preferred)

Job description

Keywords Studios Mexico is seeking customer service representatives for written support, handling chats, emails, and tickets without calls. You will help players with account issues and details while delivering friendly, accurate assistance.

Responsibilities include communicating in English and Spanish, multi-tasking across multiple messages, and maintaining high-quality service in a fully remote, full-time role based in the Americas.