Bilingual Banking Support Specialist (EN/ES)

Encora Inc.; Mexico; On-site; MXN 111,600 - 167,400; Full time

Job summary

Encora Inc. is seeking a Call Center Agent in Mexico City to provide exceptional customer service primarily in English and Spanish. In this role, you will manage inbound calls, resolve customer inquiries, and accurately process data while maintaining confidentiality.

The ideal candidate will have a high school diploma, B2 English proficiency, and previous experience in a customer service environment. This position requires a strong problem-solving mindset and the ability to work efficiently in an onsite call center setting.

Qualifications

• B2 English proficiency is mandatory.
• Prior experience in customer service or call center environments.
• Strong verbal communication skills and professional telephone etiquette.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Provide accurate information regarding banking products, services, and policies.
• Resolve customer inquiries during the first interaction without unnecessary transfers.

Skills

Customer Service

Banking Support

English B2

Call Center Operations

Data Entry

Customer Communication

Problem Solving

Upselling & Cross‑selling

Education

High school diploma or equivalent

Job description

Encora Inc. is seeking a Call Center Agent in Mexico City to provide exceptional customer service primarily in English and Spanish. In this role, you will manage inbound calls, resolve customer inquiries, and accurately process data while maintaining confidentiality.

The ideal candidate will have a high school diploma, B2 English proficiency, and previous experience in a customer service environment. This position requires a strong problem-solving mindset and the ability to work efficiently in an onsite call center setting.