Bilingual Client Concierge (Remote, Full-Time)

BruntWork; Mexico; On-site; PHP 2,257,000 - 3,009,000; Full time

Benefits offered by this job

Health insurance

Remote work

Job summary

BruntWork is seeking a friendly Bilingual Client Service Liaison for a full-time remote role. You will handle inbound and outbound calls in English and Spanish, log interactions in the firm's database, and support internal teams with administrative tasks.

This position requires full fluency in both languages, a customer-service background, and a warm, professional phone demeanor. Training is provided, and there is immediate hiring with health insurance eligibility for locations where offered.

Qualifications

• Full fluency in English and Spanish, written and spoken.
• Experience in customer service, preferably client-facing.
• Comfort with long phone conversations.
• Excellent verbal communication with a warm, professional phone demeanor.
• Strong organizational skills and ability to juggle overlapping responsibilities.

Responsibilities

• Serve as the primary customer-facing point of contact for clients via phone and email.
• Handle inbound and outbound calls in English and Spanish.
• Log client communications and updates in the firm's database.
• Provide general administrative support across firm roles.
• Collaborate with internal teams to address client questions and needs promptly.

Skills

Bilingual English/Spanish

Customer service

Phone communication

Organizational skills

Team collaboration

Tools

CRM software

Job description

BruntWork is seeking a friendly Bilingual Client Service Liaison for a full-time remote role. You will handle inbound and outbound calls in English and Spanish, log interactions in the firm's database, and support internal teams with administrative tasks.

This position requires full fluency in both languages, a customer-service background, and a warm, professional phone demeanor. Training is provided, and there is immediate hiring with health insurance eligibility for locations where offered.